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The QHSE (Quality, Health, Safety, Environment) Policy and operation of the QHSE Management System at the PGNiG Group

Following consultation with the governing bodies of the PGNiG Group companies, in 2016 the Management Board of PGNiG developed the PGNiG Group QHSE Policy which defines objectives and directions of operations and ensures the highest standards of quality, health, safety and environmental protection to meet the requirements and expectations of our stakeholders.

The Policy is reviewed periodically to evaluate its usefulness and relevance. At PGNiG, the QHSE Policy is implemented through the ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007 compliant QHSE Management System, as well as through good HSE practices.

Objectives of the QHSE Policy:

  • To identify, supervise and ensure the effectiveness of the QHSE processes
  • To build lasting relationships with PGNiG customers
  • To identify and ensure compliance with applicable laws and other requirements
  • To implement norms and standards that follow from good practices, to promote safe solutions
  • To identify various risks, including near misses, in order to prevent accidents at work, occupational diseases, incidents and failures
  • To identify and mitigate environmental impacts
  • To build a competent, informed and committed workforce

Most of the PGNiG Group companies carry out activities related to quality, environmental protection and occupational health and safety based on the single QHSE Policy.

Organisational unit System
Certified (Yes/No) Date Certifying entity
Certification date Recertification date
Sanok Branch*
IMS Yes First certification in 2004 Nov 25 2016
Last surveillance audit in October 2017
DNV GL Business Assurance
Odolanów Branch*
IMS Yes Dec 31 2015
(9001, 14001),
Jan 7 2017 (18001)
PGNiG Central Measurement and Testing Laboratory* MS compliant with PN-EN ISO/ IEC 17025:2005+Ap 1:2007, PN-EN ISO/IEC 17065:2013 Yes PCA
Exalo IMS Yes Mar 13 2017 2020 TÜV SÜD
GEOFIZYKA Toruń IMS QHSE Yes Mar 18 2011 Mar 18 2017 LRQA
PGNiG Technologie IMS Yes 2013 2018 UDT
Oct 22 2007
Dec 5 2007
Sep 23 2016
Sep 23 2016
PSG IMS Yes Dec 16 2016 Nov 17 2017 TÜV NORD
*As the QHSE Management System is planned to be certified in June 2018, some branches that already operate their own management systems have separately carried out surveillance/recertification audits to ensure continuity of certification.
The Central Measurement and Testing Laboratory has in place a documented quality management system that is certified by the Polish Centre for Accreditation for compliance with the international and European standards PN-EN ISO/IEC 17025: 2005.

Overview of activities aimed at ensuring compliance with the PGNiG Group QHSE Policy.

  • Ensuring quality, continuity and timeliness of delivery of natural gas, crude oil and other products and storage services to PGNiG customers
  • Process identification, supervision and monitoring
  • Using feedback from employees, customers and other stakeholders for process improvements
  • Raising employee awareness and qualifications
  • Identifying and ensuring compliance with applicable laws and other requirements
  • Setting and pursuing improvement goals relating, for instance, to the application of state-of-the-art technology
  • Conducting audits and implementing corrective measures
  • Managing risks and opportunities across business processes
  • Implementing employee support programmes (new employee mentoring, Trainer Academy internal training programmes).
  • Identifying, supervising and monitoring of environmental aspects
  • Identifying and ensuring compliance with applicable laws and other requirements
  • Setting and pursuing improvement goals to minimise external and environmental impacts and keep a balance between business growth and environmental protection
  • Applying environmentally-friendly technologies
  • Monitoring the environmental impacts of operations
  • Using fuels and natural resources in an efficient way
  • Implementing remediation and reclamation measures
  • Supervising contractor operations
  • Constantly raising employee awareness and qualifications in the area of ​​environmental protection
  • Identifying hazards and conducting job and workplace risk assessments
  • Identifying and ensuring compliance with applicable laws and other requirements
  • Setting improvement goals
  • Implementing corrective measures
  • Applying state-of-the-art safeguards and process solutions designed to prevent accidents, mechanical failures and occupational diseases
  • Building relationships with contractors
  • Identifying and reporting near misses
  • Promoting and implementing safety improvement and safe behaviour awareness programmes.

Key QHSE objectives, progress of implementation or metrics used to measure the progress

At the Group, we have set QHSE objectives and tasks to ensure product and service compliance, increase customer satisfaction and prevent injuries and occupational diseases, relating them to major environmental aspects and workplace hazards. The objectives have been formulated in line with the principles of SMART goal setting:

  • S (specific) – they clearly define an area
  • M (measurable) – their outcomes can be measured
  • A (attainable) – they can be accomplished
  • R (relevant) – they are relevant to the area being managed
  • T (timescale) – they include a reasonable deadline.

The objectives are short- and long-term, with deadlines of one to three years. They are incorporated into programmes run by the individual PGNiG Group entities, set up or updated once a year.

In 2017, the vast majority of the PGNiG Group entities accomplished all pre-set tasks and objectives. Some of the objectives, due to their complexity and cost of implementation, have not yet been completed but are pursued as scheduled.



Internal audits in 2017

Internal audits, in addition to reviews carried out by senior management, serve as the main control mechanism for businesses as they make it possible to evaluate compliance with legal requirements and standards as well as the effectiveness of management systems.

In 2017, just as in the previous year, 179 internal audits were carried out at the PGNiG Group. The largest number of audits were performed at PSG, which has a multi-branch structure. Due to the ongoing work on implementation of management systems, in 2017 some of the PGNiG Group’s units (such as PGNiG’s Head Office, PGNiG OD, GAZ) were not subject to internal audits.

The most common irregularities were related to supervision of documents, internal and external communication, procurement of resources, planning and supervision of operations, monitoring and measurements, as well as post-failure and post-accident follow-up measures.

Corrective actions included steps aimed at raising awareness of the reported issues among employees (through training, talks) and clarifying IMS documentation to ensure that similar non-compliance is avoided in the future. Where appropriate, minor corrections were made by providing missing records/documents (e.g. MSDS, scope of activities).

Best practice in promoting and improving the management system:

  • organisation of competitions on occupational health and safety, fire protection and first aid for employees,
  • organisation of consultation meetings of the PGNiG Group’s staff responsible for environmental protection and OHS issues,
  • organisation of and participation in technical conferences and seminars on environmental protection and work safety,
  • publication of information materials on management systems, including leaflets for visitors at facilities, as well as information in trade magazines and newsletters,
  • participation in the Polish Quality Award competition, in which PSG won the first place.