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G4-26, G4-27

In PGNiG, we believe that long-term business relations and market success require operations that create value both for the company and all of its stakeholders.

As one of the largest and oldest enterprises in Poland, we are present on many markets in Poland and abroad. We are fully aware of the impact that our projects have on local communities, which is why we have a long-standing policy of cooperating and building lasting relationships with our stakeholders at both local and regional level.

Managing relations with local communities

Local communities are a very special category of stakeholders. As part of our strategic approach to managing relations with this group of stakeholders, we respond to the real needs and expectations of individual communities, and we support their economic growth.

PGNiG fully complies with its legal obligations when building relations with local communities. In Poland, where our operations are most likely to affect selected regions, local communities’ rights are protected by the Act of 3 October 2008 on releasing information about the environment and environmental protection, the community’s involvement in environmental protection and environmental impact statements. In its efforts, PGNiG goes beyond the statutory requirements to provide local communities with access to knowledge and education.

Good neigbour

Our local initiatives are geared towards achieving the goal of our sustainable development strategy, which is to establish effective cooperation with social and business partners based on the principles of partnership and dialogue.
PGNiG makes every effort to identify a given community’s current needs and expectations. Before launching operations in a given location, we meet with the local authorities and residents to answer any questions regarding our business.

We have a highly customized approach to every community. The number of meetings, consultations and workshops is determined by local residents’ needs. In our communication, we rely on social dialogue as a tool for articulating and exploring the needs and expectations of local community members.

PGNiG builds good neighborly relations by supporting schools, road construction projects and sponsoring important events in the local arena. As a good neighbor, we feel responsible for preserving a given region’s unique customs, traditions and heritage. Our communication efforts also involve educational activities and the provision of vital information which will enable local residents to understand our operations.

Our employees are a very important part of local communities where they play the role of PGNiG’s informal ambassadors. Their direct involvement in local initiatives, membership in employee councils and trade unions significantly contributes to the community’s growth.

G4-24, G4-25

Stakeholder map

The wide range of the PGNiG Group’s operations means that we interact on a daily basis with numerous and diverse groups of stakeholders. Each of them has its own specific needs and expectations. With each of them we try to work out a formula of dialogue and cooperation that best suits our relations.

We understand that only in this way are we able to make business decisions that will lead to the sustainable development of the company and the ecosystem in which we operate.

In order to effectively build strong and positive relationships with key groups, we have mapped our stakeholders along the value chain and defined activities within and around the company.

We are aware that the needs and expectations of our stakeholders change over the years, just as our Group is changing and developing. Therefore, we try to verify the list of our stakeholders on an current basis, taking into account such aspects as the strength and scope of mutual interaction, activity and interest of our stakeholders and their attitude towards the whole Group or individual companies.

Communication method (contact frequency):

  • public consultation (depending on the needs),
  • Works Council (meetings/consultations in accordance with statutory provisions),
  • system of communicators – employees responsible for internal communication (meetings of communicators several times a year, about 2-3 times),
  • daily electronic newsletter, internal portal – intranet (daily),
  • employee opinion survey (every 2-3 years large and once a year satisfaction survey on the quality of communication and IT services),
  • occasional meetings.

Communication method (contact frequency):

  • public consultations with the Company’s Trade Unions and the Works Council on the basis of legal regulations and agreements (meetings and current correspondence depending on the needs and arrangements contained in the agreements of the Management Board with the social side),
  • contact with employees of individual Group companies and branches of PGNiG SA responsible for conducting social dialogue,
  • and the same communication tools as for other employees: daily newsletter, internal portal, etc.

Communication method (contact frequency):

  • satisfaction surveys,
  • helpline,
  • websites of individual units of the Group,
  • Customer Service,
  • dedicated business advisors,
  • contact center,
  • eBOK.

Communication method (contact frequency):

  • social consultations (in accordance with the law and the social dialogue concept implemented in the company, other activities depending on the needs),
  • activities within the PGNiG Foundation,
  • direct cooperation with authorities and local organizations,
  • dialogue related to current investments.

Communication method (contact frequency):

  • dedicated business advisors,
  • direct meetings
  • conferences,
  • cooperation in the field of humanitarian operations in the world, in Poland – through the PGNiG Foundation.

Communication method (contact frequency):

  • cooperation assessments,
  • contacts with contractors within the framework of purchase procedures conducted in compliance with the principles of fair competition and equal treatment of contractors,
  • involvement of contractors in the process of optimising purchases in particular assortment groups, e.g. through conducting technical dialogue with contractors, AIF, etc.

Communication method (contact frequency):

  • supporting the development of vocational education at all levels,
  • conferences,
  • projects and grants awarded by the PGNiG Foundation,
  • consultations and substantive support for the investment,
  • joint research and innovation projects.

Communication method (contact frequency):

  • consultations,
  • conferences, workshops, bilateral meetings.

Communication method (contact frequency):

  • meetings and conferences for investors,
  • current and periodic reports,
  • newsletter,
  • reports and information materials,
  • email and telephone contact with the Investor Relations Department.

Communication method (contact frequency):

  • press articles,
  • interviews,
  • thematic inserts,
  • press office with press releases,
  • comments / opinions,
  • discussions, debates, consultations,
  • press conferences,
  • occasional meetings.