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In the area of LNG, PGNiG OD focuses on industrial customers whose energy demand cannot be met due to gas infrastructure constraints in terms of physical availability and capacity limits. PGNiG OD provides bunkering services as a separate business segment, supplying LNG to power marine vessels.

The key customers of the CNG segment are public transport companies (ca. 70% of all customers), which rolled out their fleets of CNG buses when excise duty was suspended and CNG transport became economically viable. The remaining share comprises customers in the utility vehicle market (ca. 15%) and retail customers (ca. 15%), but the size of this customer category is gradually decreasing due to lack of CNG incentives.

According to the Energy Regulatory Office, approximately 58,000 customers switched suppliers in 2017, compared with approximately 48,000 in 2016.